3CX

3CX – Unified Communications for Business

 

3CX is a feature-rich unified communications system for enterprise business, offering voice, video, live chat, and messaging. It works for remote, hybrid, and office-based teams, enabling communication across all channels in one platform.

Why Enterprises Choose 3CX

 

  • Complete Telephony: Web Client and mobile apps keep staff connected from any
  • Video Conferencing: Built-in. No extra software or licenses
  • Live Chat: Add to your Integrates with Facebook and WhatsApp.
  • SMS Support: Let customers contact you via
  • Reporting & Analytics: Includes call logs, dashboards, and usage
  • AI Features: Includes call routing, voicemail transcription, and customer interaction
  • Integrations: Works with Microsoft Teams, 365, and major
  • Cost Control: No extra charges for Minimal hardware needed.
  • Flexible Setup: Keep your numbers, use any SIP phones, choose your
  • Security: Built-in encryption and security
  • Deployment Options: Run on-premise, in your cloud, or on Hyper-V, VMware, or
  • Proven Solution: Used by 350,000+ Delivered by 3CX, supported by you.

Try 3CX Yourself – Start Your 1-month Free Trial Today

 

Test the full system here:

https://www.3cx.com/phone-system/download-phone-system/?resellerId=244651

Need a demo? We’ll walk you through it and answer your questions – no obligations.

3CX Apps & Features

Work from Anywhere with 3CX

Improve response times and stay available to customers, wherever you are. Use your extension on Android, iOS, Windows, or in your browser.

Manage calls, Facebook, WhatsApp, and live chat from one platform – no switching between apps.

3CX Mobile Apps for Android & iOS – Enterprise Communication On the Move

Enable secure business communication on the go. With 3CX’s Android and iOS apps, your team stays connected, productive, and responsive wherever business takes them.

Key Enterprise Features

 

  • Call Handling: Use your office number to make and receive calls
  • Video Conferencing: Built-in. No need for third-party
  • Internal Chat: Secure messaging with your team in real
  • WhatsApp Integration: Reply to WhatsApp messages directly in
  • Conference Calls: Start and manage from your
  • Free VoIP: Cut telecom costs using Wi-Fi or mobile
  • Security: End-to-end encryption for calls and

Use the Right Tools

Keep business communication on company-approved platforms like 3CX. Avoid personal apps. Maintain control, consistency, and security.

Safe Communication on the Move

3CX works with Apple CarPlay and Android Auto. Staff can stay connected while driving – without distraction!

Key Benefits of 3CX in the Car

 

  • Hands-Free Calls: Use voice commands or vehicle controls to make and receive
  • Voice Messaging: Use Siri to send and reply to messages via
  • Contact & Call Access: Reach contacts and view call history through your car’s
  • Voicemail Access: Listen to voicemails from the
  • Bluetooth Support: Enhanced Bluetooth performance for Android

Stay connected and productive on the road without compromising safety.

3CX Web & Desktop Apps

Use 3CX from any browser or desktop – no VPN needed. It’s user-friendly and designed for mobile and remote teams.

Key Features for Enterprise Businesses

 

  • Work Anywhere: Access calls, chat, and meetings from browser or
  • Browser Calling: Call from your browser or control your desk phone
  • Omnichannel Messaging: Handle live chat, WhatsApp, Facebook, and SMS in one
  • Video Meetings: Start video calls with one No extra software.
  • Desktop App: Use advanced features and multitask
  • CRM Integration: Click-to-call and log interactions in your
  • Microsoft 365: Sync users, SSO, calendars, contacts, and Teams
  • Team Presence: See who’s available in real time for faster

3CX Live Chat

Provide excellent customer support with real-time customer communication via your website, app, Facebook, and WhatsApp – all from one platform.

Key Features

 

  • Live Website Chat: Respond to visitors
  • Chat Queues: Route chats by department or
  • Centralized Messaging: Use the 3CX Web Client or App for all
  • Team Collaboration: Transfer chats between staff as
  • Chat-to-Call/Video: Switch to voice or video with one
  • Chat Reports: Track response times, volumes, and
  • Manager Tools: Monitor chats and team performance in real

3CX Facebook Messenger Integration

Handle Facebook messages directly in 3CX by integrating Facebook Messenger – no need for agents to access Facebook.

Key Features

 

  • Direct Integration: Facebook messages go to the 3CX Web
  • Secure Access: Agents reply without logging into
  • Chat Queues: Route messages to teams for faster
  • Reporting: Monitor performance by agent and

Improve response time and keep control of your social support!

3CX WhatsApp Integration

Manage WhatsApp messages professionally – no personal numbers needed.

Key Features for Enterprise Companies

 

  • Centralized Messaging: Handle WhatsApp chats inside the 3CX
  • Policy Compliance: All messages are logged and
  • Employee Privacy: Agents reply using business IDs, not personal
  • Team Queues: Distribute chats across teams to manage
  • Conversation History: All messages are stored for review and

3CX SMS/MMS Integration

Use SMS and MMS for business communication – secure, scalable, and team-ready.

Key Features

 

  • Business Messaging: Send and receive SMS/MMS using your company
  • Team Routing: Distribute messages to multiple agents for faster
  • Privacy Protection: Staff reply without exposing personal

3CX Video Conferencing

3CX Video Conferencing is integrated, secure and allows you to have video meetings with no limits or extra costs.

Key Features

 

  • Up to 250 Participants: Run large meetings or No extra licenses.
  • Unlimited Duration: No time caps or per-user
  • One-Click Access: Join from browser or No downloads.
  • Global Dial-In: Participants can join by phone from
  • Chromecast Support: Cast meetings from Android devices to any
  • Screen Sharing & Background Blur: Share screens or Stay professional.
  • Interactive Tools: Use whiteboard, reactions, polls, and
  • YouTube Streaming: Broadcast events live with one
  • Remote Control: Give or get desktop control for
  • Pre-Upload Files: Share materials before the meeting
  • Meeting Recording: Record for training or
  • Low Bandwidth Optimized: Built on Google WebRTC for stable HD
  • Private by Design: Data stays on your 3CX No storage or third-party access.
  • On-Premise MCU: Optional for full control and

3CX Contact Center

Deliver exceptional customer service with a Contact Center fully integrated with your phone system. No add-ons or extra licensing required.

Key Features

 

  • Built-In Contact Center: No separate Included with 3CX.
  • Omnichannel Support: Handle voice, SMS, WhatsApp, Facebook, and live chat in one
  • Call Routing: Use round robin, hunt groups, skill-based routing, IVR, and
  • Manager Tools: Monitor live calls and Use Listen In, Whisper, and Barge In.
  • Switchboard & Wallboard: Real-time dashboards to track queues and
  • Reporting & Analytics: Get detailed reports on agents, queues, SLAs, and
  • Grafana Integration (Beta): Visualize trends and metrics of your
  • CRM Integrations: Supports Salesforce, HubSpot, Zoho, Microsoft Dynamics, Freshdesk, and more.
  • CRM API & Wizard: Build or configure integrations—even for unsupported
  • Microsoft 365: Sync contacts, users, and Enterprise Edition supports Teams Direct Routing.
  • Call Recording & QA: Record calls and train agents in real
  • Hot Desking & CFD: Support shared workstations and create workflows with Call Flow

Cut Costs Without Losing Capability

 

3CX replaces multiple tools with one platform – voice, video, chat, and contact center – reducing both complexity and telecom spend!

Enterprise Cost-Saving Features

 

  • Up to 80% Savings: Lower phone bills with IP calling and flexible
  • Pay Per Call, Not Per User: Licenses are based on simultaneous calls, not total
  • Free Internal Calls: No cost for calls between staff, branches, or remote
  • SIP Trunk Support: Use low-cost SIP providers for outbound
  • No Toll-Free Fees: Use web-based calling instead of 800
  • Global Reach at Local Rates: Use international DIDs and IP telephony to serve global clients cost-effectively.
  • Click2Call: Let customers call from your site or emails without dialing a

Security & Backup

3CX includes built-in features to protect your communications system and ensure uptime.

Key Features

 

  • Hardened Web Server: Secured configurations to block known
  • SIP Attack Protection: Detects and blocks SIP-based threats in real
  • Global IP Blocklist: Automatically updates to block known malicious
  • Encrypted Traffic: SRTP for voice, 3CX Tunnel for app traffic, HTTPS for
  • Auto SSL Management: SSL certificates issued and renewed
  • Security Ratings: Rated A+ by Qualys and A by
  • Failover Support: Built-in automatic failover to keep services
  • Admin Access Control: Restrict console access by IP

Call Flow Designer

By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:

  • Call routing based on customer authentication
  • Automatic outbound dialler
  • Callback scheduler
  • Credit Card Authentication
  • Phone Orders
  • Surveys
  • Automated Text to Speech & Speech to Text in 120 languages

3CX CRM Integration

Connect 3CX with CRMs like Salesforce, HubSpot, Dynamics, Zoho, and others. It helps you improve customer service and team efficiency.

Key Features

 

  • Caller ID Lookup: Pulls up customer records before
  • Service History Access: View past interactions
  • Auto Contact Creation: New numbers are logged in the CRM
  • Click2Call: Dial directly from the
  • Call Logging: Calls are recorded in the customer’s CRM
  • Faster Calls: Agents skip repetitive questions with full record
  • Wide CRM Support: Works with major CRMs and
  • Custom Integration: Use the CRM wizard or API for unsupported
  • Sales Enablement: Quick access to data and one-click calls for faster
  • Call Journaling & Transcription: Logs and transcribes automatically – no manual

3CX Hotel PBX

3CX Hotel Module offers a hotel-grade communications system with built-in features. High-end experience at no added costs!

Key Features

 

  • Check-In/Out: Manage via PMS or 3CX Web
  • Guest Extensions & DND: Assign extensions and control Do Not Disturb
  • Call Controls: Block external calls in vacant Schedule wake-up calls.
  • Billing & Housekeeping: Bill room calls via Update room status by phone.
  • Live Chat Integration: Handle guest chats from websites, WhatsApp, or Convert to calls with one click.
  • PMS Support: Integrates with systems like Micros-Fidelio, Protel, and Shows guest details across departments.

Instant insights with AI analytics from 3CX

3CX AI features give managers a clear view of performance and customer satisfaction. Built for large teams, the tools help identify issues early, improve response quality, and streamline operations.

Sentiment Analysis

 

  • Monitor sentiment by call, agent, queue, and ring
  • Identify top-performing agents and flag interactions needing follow-
  • Use sentiment trends to guide training and improve

AI Call Summaries

 

  • Auto-generated summaries highlight key points of each
  • Speed up issue resolution – no need to review full call
  • Improve follow-ups with clear, concise

Advanced Reporting Dashboards

 

  • Call Logs: Sentiment, summary, and transcript in one
  • Agent Performance: Track average sentiment per
  • Ring Group Stats: Spot sentiment trends across
  • Queue Reports: Compare wait times with customer

Flexible Transcription Options

 

Use Google, OpenAI, or 3CX’s built-in engine – choose what fits your compliance, cost, and data privacy needs.

Explore 3CX @ 3CX.com
Scroll to Top